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Terms and Conditions for Zivazi — India

Effective Date 03-Sep-2026
1. Introduction
Welcome to Zivazi.
Zivazi is a dating and social connection application operated by Suntech Software Solutions Ltd ("Zivazi", "we", "us", or "our").
Zivazi is provided in India by Suntech Software Solutions Ltd, a company incorporated in the United Kingdom. Zivazi does not currently have a separate establishment or group company in India.
The App allows users to create dating profiles, discover potential connections, communicate through messaging, participate in one-to-one video calls, and use other features made available through the App.
These Terms and Conditions ("Terms") govern your access to and use of Zivazi.
By creating an account or accessing or using the App, you agree to these Terms and any policies incorporated into them.
If you do not agree to these Terms, you must not use Zivazi.
2. Eligibility
Zivazi is an adults-only service.
To use Zivazi in India, you must:
You must not create an account on behalf of another person.
You must not create multiple accounts for the purpose of misleading, abusing or manipulating other users or the Service.
3. Age Eligibility
Zivazi is an adults-only service. When you register, you provide your date of birth, which must indicate that you are at least 18 years old. If it does not, you cannot create an account.
Age is self-declared. Zivazi does not currently require users in India to submit an identity document or a verification photograph (such as a selfie), and does not carry out identity or age verification, police verification or a criminal background check. Age verification is not mandatory in India and is not currently enforced.
We may introduce an identity or age-verification step in the future. If we do, we will update our policies and provide any information required before that step applies.
You must not provide a false date of birth, misrepresent your age, or create or allow your account to be used by a person under 18.
Additional information is provided in our Age Eligibility Notice and Privacy Policy.
4. Account Registration
You must provide accurate information when creating your Zivazi account.
Your account may require:
Some profile information may be optional.
You are responsible for keeping your login credentials confidential.
You must notify us promptly if you believe that:
You are responsible for activity carried out through your account, except where the activity resulted from circumstances for which you are not legally responsible.
5. Your Zivazi Profile
You may create a profile containing information such as:
You must ensure that information provided in your profile is not intentionally false, deceptive or misleading.
You must not impersonate another person.
We may restrict or remove profile information that violates these Terms, our Community & Safety Guidelines or applicable law.
6. Matching
Zivazi provides algorithmic matching functionality designed to help users discover potential connections.
Matching may take into account information such as:
Zivazi may modify, improve or update its matching technology over time.
The detailed operation of our matching system, including its logic, formulas, weighting, rules, implementation and other technical details, may constitute confidential information and trade secrets belonging to Zivazi.
We therefore do not disclose the detailed technical operation of our matching algorithm.
Matching is intended to assist users in discovering potential connections. We do not guarantee:
7. Messaging and Video Calls
Zivazi provides one-to-one messaging and video-call functionality.
Video calls currently use peer-to-peer WebRTC technology.
Zivazi does not currently record video calls.
Users are responsible for their own conduct during communications and video calls.
You must not:
Users should exercise caution when communicating with people they meet through the App.
8. Access Controls
Zivazi provides granular controls allowing users to determine who can access certain profile resources and communication features.
These controls may apply separately to:
The available settings include:
8.1 Anyone
Where a resource is set to Anyone, eligible users may access the resource according to the functionality of the App.
8.2 Connected Only
Where a resource is set to Connected Only, another user must establish a connection with the profile owner before accessing the relevant resource.
The profile owner may accept or reject a connection request.
Where a connection is accepted, connected users may access the relevant resources covered by the Connected Only setting.
The profile owner may subsequently change the connection status or access settings.
8.3 Controlled Access
Controlled Access is currently available only to women.
This feature is designed to provide women with additional control over access to their profile resources and communications.
Where Controlled Access is enabled, individual users may request access to particular resources.
The profile owner can approve or reject access separately for different resources.
For example, access may be approved for:
The profile owner may subsequently change or revoke individual permissions.
9. User Safety
Zivazi provides safety features including:
We encourage users to use Zivazi's messaging and video-call features when getting to know another person and to exercise caution before sharing personal contact information or moving communications outside the App.
Users should never feel pressured to provide personal information, send money, share intimate material or meet another person in person.
If you believe another user presents a safety risk, you should block and report that user.
10. Reporting Users
Users may report another user through the reporting functionality provided in the App.
Reports are currently reviewed manually.
When you make a report, information relating to the report may be sent to Zivazi's support system for investigation.
We may take appropriate action following a report, including:
We may also disclose information to law-enforcement authorities or other appropriate bodies where required or permitted by applicable law.
11. Prohibited Conduct
You must not use Zivazi to:
12. User Content
You retain ownership of content that you create and submit to Zivazi, subject to the rights granted to Zivazi under our User Content and Intellectual Property Policy.
You grant Zivazi the rights reasonably necessary to:
You are responsible for ensuring that you have the necessary rights to upload or share content.
You must not upload content that infringes another person's rights or violates applicable law.
13. Privacy and Personal Data
Your use of Zivazi involves the processing of personal data.
Our collection and processing of personal data is described in our India Privacy Policy.
The Privacy Policy explains:
You should read the Privacy Policy before using the App.
14. Location-Based Matching
Zivazi may use location information to assist with matching and search functionality.
Where you allow location access, the App may obtain location information from your device.
Where you do not wish to provide device-based location information, the App may provide an option to select a predefined city or location.
Location information is used to support the functionality of Zivazi and is not intended to disclose your precise location publicly to other users.
15. Premium Features
Some Zivazi features may require payment.
Premium access may be purchased through the applicable app store, including:
Zivazi currently offers non-renewing premium access periods, including:
These purchases do not automatically renew.
Once premium access expires, you may be required to purchase additional premium access if you wish to continue using premium features.
Additional conditions may apply to particular offers.
16. Referral and Promotional Codes
Zivazi may provide referral codes and promotional codes.
16.1 Referral Programme
Each user may receive a referral code.
Where a new or eligible user redeems a valid referral code, both the referring user and the redeeming user may receive one week of premium access, subject to the conditions of the referral programme.
There is currently no stated limit on the number of successful referrals a user may make.
Zivazi reserves the right to introduce limits or additional conditions at any time.
16.2 Promotional Codes
Zivazi may issue promotional codes from time to time.
Promotional codes may:
We may withdraw, suspend or modify a promotional programme where permitted by law.
16.3 Advertising During Promotional Access
Users who receive premium access through certain referral or promotional arrangements may be shown advertisements.
17. Payments and Refunds
Payments for premium features are processed through the applicable app-store provider.
The relevant app store may have its own payment, cancellation and refund procedures.
Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot lawfully be excluded or restricted under applicable Indian law.
Our Refund and Cancellation Policy provides additional information regarding refunds and cancellations.
18. Intellectual Property
Zivazi and its underlying technology contain intellectual property owned by or licensed to Suntech Software Solutions Ltd.
This may include:
Except as expressly permitted, you must not:any part of Zivazi's intellectual property.
19. Third-Party Services
Zivazi relies on third-party technologies and service providers to operate certain aspects of the App.
These may include:
Your use of certain third-party services may also be subject to the terms and policies of those third parties.
20. Advertising
Zivazi may display advertisements through third-party advertising services.
We use, or may in future use, Google AdMob. Advertising may not be present in every release of the App.
Where advertising is shown, Zivazi does not currently intend to use information from your Zivazi dating profile to create a personalised advertising profile for our own purposes.
However, third-party advertising technology may process technical information in accordance with its own systems, policies and applicable law.
Further information is provided in our Cookie, Analytics and Advertising Notice and Privacy Policy.
21. Availability of the Service
We aim to keep Zivazi available and functioning properly, but we do not guarantee that the App will:
The Service may occasionally be unavailable because of:
22. No Guarantee of User Conduct
Zivazi provides a platform for people to interact.
We do not guarantee the:of any user.
Zivazi does not verify the identity or age of users and does not carry out background checks.
You are responsible for exercising appropriate caution when interacting with other users.
Never send money to someone you have met through Zivazi unless you independently verify the circumstances and are comfortable doing so.
23. No Guarantee of Relationships or Matches
Zivazi does not guarantee that:
Zivazi is a platform for facilitating introductions and communication.
24. Suspension and Termination
We may suspend, restrict or terminate your account where we reasonably believe that:
Where appropriate, we may take action without prior notice.
You may stop using Zivazi and request deletion of your account through the applicable functionality in the App.
25. Consequences of Termination
If your account is suspended or terminated:
Termination does not automatically extinguish obligations that by their nature should continue after termination.
Information may be retained where necessary for legal, security, fraud-prevention, safety or other lawful purposes.
26. Account Deletion
You may request deletion of your account through the App where the functionality is available.
Account deletion may initially mark the account as deleted or deactivated rather than immediately removing all associated information from every technical system.
We will process deletion in accordance with our Privacy Policy and applicable Indian law.
Some information may be retained where necessary for:
27. Disclaimers
To the maximum extent permitted by applicable law:
Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under Indian law.
28. Limitation of Liability
To the maximum extent permitted by applicable law, Zivazi will not be responsible for losses arising solely from:
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, or other liability that cannot legally be limited or excluded.
29. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities and reasonable expenses arising from your:
This clause does not limit any rights you have under mandatory applicable law.
30. Changes to These Terms
We may update these Terms from time to time.
Where changes are material, we may provide notice through the App or another appropriate method.
The updated Terms will identify the new effective date.
Your continued use of Zivazi after an updated version becomes effective may constitute acceptance of the updated Terms, to the extent permitted by applicable law.
Where applicable law requires affirmative acceptance, we will request it.
31. Governing Law
These Terms are governed by the laws of India, subject to applicable mandatory consumer-protection and other statutory rights.
Nothing in these Terms is intended to deprive an Indian consumer of rights or remedies that cannot legally be waived.
32. Dispute Resolution
We encourage users to contact us first so that we can attempt to resolve complaints or disputes informally.
You may contact:
Nothing in these Terms prevents a consumer from exercising any statutory right to approach an applicable consumer forum, court, authority, regulator or other body where such right is available under Indian law.
Any contractual dispute-resolution mechanism used by Zivazi will operate subject to mandatory provisions of applicable Indian law.
33. Grievances and Complaints
If you have a complaint concerning:please contact:
We will review complaints and take appropriate action in accordance with applicable law and our internal procedures.
Where Indian law requires a designated Grievance Officer or other responsible person and applicable rules require publication of their details, those details will be made available through the App and/or website.
34. Severability
If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permissible.
The remaining provisions will continue in effect.
35. No Waiver
A failure or delay by Zivazi to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.
36. Entire Agreement
These Terms, together with the policies expressly incorporated into them, constitute the agreement governing your use of Zivazi.
These documents include, as applicable:
If there is a conflict between these Terms and another policy, the documents will be interpreted consistently where possible. Where applicable law requires otherwise, the mandatory legal requirement will prevail.
37. Contact Us
For questions regarding these Terms, contact:
38. Acknowledgement
By creating an account or using Zivazi, you confirm that you have had an opportunity to read these Terms and agree to comply with them.
If you do not agree to these Terms, you must not use the App.