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Refund & Cancellation Policy for Zivazi — India

Effective Date 03-Sep-2026
1. Introduction
This Refund & Cancellation Policy explains the rules applicable to purchases of premium features and services through the Zivazi application ("App").
Zivazi is operated by Suntech Software Solutions Ltd ("Zivazi", "we", "us", or "our").
Zivazi is provided in India by Suntech Software Solutions Ltd, a company incorporated in the United Kingdom. Zivazi does not currently have a separate establishment or group company in India.
This Policy applies to purchases made by users in India.
By purchasing premium access through Zivazi, you agree to this Policy, together with the Zivazi Terms and Conditions and Privacy Policy.
2. Premium Access
Zivazi may offer certain premium features that require payment.
Premium access may be offered for different periods, including:
The exact products, features and prices available to you will be displayed in the App at the time of purchase.
Premium access is provided for the period specified at the time of purchase.
3. No Automatic Renewal
Zivazi's premium access is not an automatically renewing subscription.
When your purchased premium period ends:
No cancellation is required to prevent automatic renewal because Zivazi does not currently automatically renew these premium purchases.
4. How Purchases Are Processed
Premium purchases made through the Zivazi App are processed through the applicable app-store provider.
Depending on your device, purchases may be processed through:
Payment processing, billing and certain purchase-related matters may therefore be subject to the terms and policies of the applicable app-store provider.
Zivazi does not generally receive or store your complete payment-card details.
5. Prices
The applicable price for premium access will be displayed in the App before you confirm the purchase.
Prices may vary depending on:
Any applicable taxes or charges will be presented through the relevant purchasing process where required.
6. Refunds
6.1 General Position
Unless otherwise required by applicable law, payments for premium access are generally non-refundable once the premium service has been made available to you.
Because premium access may provide immediate access to digital features, purchasing and beginning to use premium features may affect any statutory cancellation or refund rights that might otherwise apply to digital services.
Nothing in this Policy is intended to exclude or restrict any mandatory consumer rights or remedies that cannot lawfully be excluded.
6.2 App Store and Google Play Purchases
Where a purchase was made through Apple App Store or Google Play, the applicable app-store provider may be responsible for processing refunds.
You may therefore need to submit a refund request through the platform through which the purchase was made.
This may include Apple's or Google's applicable purchase/refund process.
Where we are legally required to provide or process a refund ourselves, we will comply with the applicable requirement.
7. Technical Problems
If you have paid for premium access but the premium features have not been correctly activated because of a technical problem, please contact us at:
Please include, where available:
We may ask for reasonable information needed to verify the purchase.
Where appropriate, we may investigate the problem and, subject to applicable law and the capabilities of the applicable app-store platform, restore the relevant entitlement or provide another appropriate remedy.
8. Account Suspension or Termination
Zivazi may suspend or terminate an account in accordance with the Zivazi Terms and Conditions.
Examples may include:
Suspension or termination does not automatically create a right to a refund.
However, this does not affect any refund or other remedy that is required by applicable law.
9. Account Deletion
You may delete your Zivazi account in accordance with the procedures provided in the App.
Deleting your account does not automatically result in a refund for unused premium access.
Premium access that has already been purchased may remain subject to the applicable purchase terms and app-store rules.
If applicable law requires a refund in particular circumstances, those legal rights will continue to apply.
10. Promotional and Referral Premium Access
Zivazi may provide free premium access through:
10.1 Referral Programme
Zivazi may provide users with a referral code.
When an eligible user redeems a valid referral code, both the referring user and the user who redeems the code may receive one week of free premium access, subject to the applicable referral conditions.
The referral programme may be changed, suspended or discontinued by Zivazi.
Unless otherwise stated:
10.2 Promotional Codes
Zivazi may issue promotional codes that provide free or discounted access to premium features.
Promotional codes may:
Unless expressly stated otherwise, promotional codes have no cash value and cannot be exchanged for cash.
10.3 Advertising During Promotional Access
Where advertising is enabled, Zivazi may display advertisements to users who receive premium access through a referral code or promotional code.
Promotional access does not necessarily provide the same advertising experience as paid premium access.
The applicable advertising conditions will be communicated through the App or promotion where appropriate.
11. Expiry of Premium Access
Premium access expires automatically at the end of the purchased or promotional period.
For example:
Once premium access expires, premium features will no longer be available unless the user purchases or receives another eligible premium entitlement.
12. Changes to Premium Products
We may change, modify, suspend or discontinue premium features from time to time.
Where a change materially affects an already purchased entitlement, we will seek to address the situation fairly and in accordance with applicable law.
Nothing in this Policy limits mandatory rights that apply to consumers under Indian law.
13. Consumer Rights
This Policy is not intended to exclude, restrict or waive any consumer rights or remedies that apply under mandatory Indian law.
Where applicable law gives you a right to a refund, cancellation, replacement, compensation or another remedy, those rights remain unaffected.
Complaints and grievances about a purchase are handled under our Grievance Redressal & User Complaints Policy, which sets out the applicable contact details and response timelines. For complaints falling under the Consumer Protection (E-Commerce) Rules, 2020, we aim to acknowledge within 48 hours and to redress the complaint within one month.
14. Fraudulent or Unauthorised Transactions
If you believe that a transaction associated with your account was unauthorised, fraudulent or made in error, please contact the applicable app-store provider and/or Zivazi as soon as possible.
You should also take appropriate steps to secure your Apple, Google or other relevant account.
We may investigate suspected fraudulent transactions and may restrict or suspend accounts involved in fraudulent activity.
15. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
If we make material changes, we may notify users through:
The Effective Date at the beginning of this Policy will be updated when a new version becomes effective.
16. Contact Us
If you have questions regarding purchases, premium access or this Refund & Cancellation Policy, contact:
17. Effective Date
This Refund & Cancellation Policy is effective from: