This Data Protection Rights & Privacy Request Procedure explains how users of Zivazi in India can contact us regarding their personal information and exercise rights available to them under applicable Indian data protection and privacy laws.

Zivazi is operated by Suntech Software Solutions Ltd ("Zivazi", "we", "us", or "our").

Zivazi is provided in India by Suntech Software Solutions Ltd, a company incorporated in the United Kingdom. Zivazi does not currently have a separate establishment or group company in India.

This Procedure supplements the Zivazi Privacy Policy and Grievance Redressal & User Complaints Policy.

During your use of Zivazi, we may process personal information such as:

• Name, where provided
• Email address
• Date of birth
• Account credentials
• Profile photographs and videos
• Gender
• Gender preference
• City or location information
• Bio and profile information
• Interests and preferences
• Messages and interactions
• Device and technical information
• Location information
• Purchase and transaction information
• Information relating to reports, complaints or account activity

Further details are provided in the Zivazi Privacy Policy.

Subject to applicable law and any applicable conditions or exceptions, you may contact Zivazi regarding your personal information.

Depending on the applicable legal framework, this may include requests to:

• Obtain a summary of the personal data we process and the processing activities we carry out
• Access your personal data
• Request correction, completion or updating of inaccurate or incomplete personal data
• Request erasure of personal data that is no longer necessary for the purpose for which it was processed, or where you withdraw your consent
• Withdraw consent where processing is based on consent
• Nominate another individual to exercise your rights in the event of your death or incapacity
• Raise a grievance about our handling of your personal data
• Exercise other rights available under applicable Indian law

The availability and scope of a particular right may depend on the circumstances and the law applicable to your request.

Privacy requests should be sent to:

Please use a clear subject line, such as "Privacy Request — Zivazi India" or "Personal Information Request — Zivazi India".

You may also submit a privacy-related complaint through the grievance mechanism described in the Zivazi Grievance Redressal & User Complaints Policy.

To help us process your request, please provide:

• The email address associated with your Zivazi account
• A description of your request
• The specific information or processing to which your request relates
• Any additional information reasonably necessary to understand or process the request

You should not send your government identification document by email unless Zivazi specifically requests it through an appropriate and secure process.

We may need to verify that a request has been made by the relevant Zivazi user or an authorised person.

Depending on the nature of the request, we may use information already associated with your account to verify your identity.

In circumstances where additional verification is reasonably necessary, we may request additional information.

We will seek to avoid collecting more information than reasonably necessary to verify the request.

If you are making a request on behalf of another person, we may require evidence that you are authorised to act on that person's behalf.

We may refuse to provide information where we cannot reasonably establish the authority of the person making the request.

Where applicable law gives you a right to access your personal information, Zivazi will consider your request and provide the information that we are required to provide.

Depending on the nature of the request, the information may include:

• Categories of personal information processed
• Relevant personal information
• Information concerning how the information is used
• Information concerning applicable disclosures or sharing
• Other information required by applicable law

We may restrict or refuse access where permitted or required by law.

This may include circumstances where disclosure would:

• Affect the rights or privacy of another person
• Create a security risk
• Reveal confidential information
• Interfere with an investigation
• Conflict with a legal obligation
• Otherwise fall within a lawful exception

If you believe that personal information held by Zivazi is inaccurate or incomplete, you may contact us and request correction.

Where the information can be corrected directly through the App, you should ordinarily update it through your account settings or profile.

For information that cannot be changed through the App, contact:

We may ask for reasonable information supporting a requested correction where appropriate.

You may request deletion of personal information where a right to deletion applies under applicable law.

You may also delete your Zivazi account using the account-deletion functionality provided in the App, where available.

Deletion may not result in immediate removal of every item of information.

Zivazi may retain information where reasonably necessary or legally required, including for:

• Compliance with legal obligations
• Prevention or investigation of fraud
• Security purposes
• Resolution of disputes
• Protection of users
• Establishing, exercising or defending legal claims
• Enforcement of our Terms and policies
• Other purposes permitted by applicable law

Where information is retained, we will seek to limit its use to the purpose for which continued retention is necessary.

Most of the personal data Zivazi processes is processed on the basis of your consent, given when you register or when you choose to use a feature.

You can withdraw consent as follows:

• Consent that is necessary to provide the Service (for example, your account, profile and matching data) — by deleting your account. Because this data is required to provide Zivazi, withdrawing consent for it means you can no longer use the Service.
• Marketing communications — by using the unsubscribe link in an email, adjusting your notification settings, or contacting us.
• Device location — by turning off location permission in your device settings; you can use a selected city instead.
• Non-essential cookies, SDKs and advertising — through your device settings and any in-app controls provided.

To withdraw consent, or to ask how consent-based processing applies to you, contact support@zivazi.com.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. We will give effect to a withdrawal within a reasonable time and will stop the relevant processing unless we are required or permitted by law to continue.

Zivazi may send promotional communications by email or push notification where permitted by applicable law.

You may be able to opt out of promotional communications by:

• Using an unsubscribe mechanism provided in an email
• Adjusting applicable notification settings
• Contacting Zivazi

Opting out of promotional communications does not necessarily stop essential service communications, security notifications or other communications necessary to operate your account.

Zivazi may use location information to support matching and other functionality.

Where the App provides relevant device permissions or settings, you may be able to restrict access to location information through your device settings.

If you disable location access, certain Zivazi features may not work as intended.

Where available, Zivazi may also allow you to select a city from a predefined list instead of providing device location.

Zivazi does not collect identity documents or verification photographs from users in India. Age is self-declared at registration by providing a date of birth. See the Age Eligibility Notice.

A request concerning your personal information does not give you a right to obtain another user's private information.

For example, Zivazi will not ordinarily provide you with:

• Another user's private messages
• Another user's private contact information
• Other information belonging to another user

Any disclosure will be considered in accordance with applicable law.

Zivazi may process information relating to user reports, complaints, safety incidents and enforcement actions.

Some information may need to be retained to:

• Protect users
• Investigate abuse
• Prevent repeat violations
• Maintain platform security
• Comply with legal requirements
• Establish, exercise or defend legal claims

Accordingly, deleting an account or requesting deletion does not necessarily require Zivazi to immediately delete all information relating to a safety or legal matter.

If you want to delete your Zivazi account, use the account deletion functionality provided within the App where available.

Alternatively, contact:

Please understand that account deletion and deletion of every item of personal information are not necessarily the same process.

Certain information may need to be retained for a limited period where permitted or required by applicable law.

When Zivazi receives a privacy request, we may:

• Record the request
• Verify the requester's identity where reasonably necessary
• Determine the nature and scope of the request
• Identify relevant information
• Consider applicable legal requirements and exceptions
• Take appropriate action
• Communicate the outcome to the requester

We may contact you if we need additional information to process the request.

If a request is unclear, we may ask you to clarify what information or processing the request concerns.

Where permitted by law, we may decline to process a request that is manifestly abusive, fraudulent, unlawful or otherwise falls within an applicable legal exception.

We will seek to deal with genuine privacy requests fairly and appropriately.

Zivazi does not currently intend to charge users for ordinary privacy requests.

However, where applicable law permits a reasonable fee or other charge in particular circumstances, Zivazi may apply such a fee after considering the circumstances and informing the requester where appropriate.

If you are dissatisfied with how Zivazi has handled your privacy request, you may contact:

Your complaint will be handled through our grievance process where applicable.

Further information is provided in the Grievance Redressal & User Complaints Policy.

If you remain dissatisfied, you may have the right to complain to the Data Protection Board of India, subject to applicable law.

Nothing in this Procedure is intended to limit any mandatory right available to you under applicable Indian law.

The rights available to an individual may depend on:

• The applicable legislation
• The nature of the information
• The reason for processing
• The individual's circumstances
• Any applicable statutory exceptions

Zivazi will update this Procedure where necessary to reflect changes in applicable law.

Privacy requests may contain sensitive information.

We may therefore take reasonable measures to:

• Verify the identity of the requester
• Restrict access to requests
• Secure information provided as part of a request
• Prevent unauthorised disclosure

Users should not send passwords or unnecessary sensitive information when making a request.

We may update this Procedure from time to time to reflect:

• Changes in applicable law
• Changes to our privacy practices
• Changes to the Zivazi App
• Changes to our request-handling process
• Changes to our grievance arrangements

The Effective Date will be updated when a new version becomes effective.

For privacy requests, questions or concerns relating to your personal information:

• Suntech Software Solutions Ltd
• Company Registration Number: 08205766
• Website: www.zivazi.com
• Registered Office: 27 Pinner Road, Northwood HA6 1QR

This Data Protection Rights & Privacy Request Procedure is effective from:

• 03-Sep-2026
• Version 1.0